Alicia’s Carpet Cleaning & Pet Odor Removal Story

See our AMAZING RESULTS below!

When Alicia first called me, I could hear both urgency and hope in her voice. I’m Parker, owner of Elevate Flood Restoration and Carpet Cleaning here in Rigby, Idaho, and I could tell right away this wasn’t just a routine cleaning. Alicia had carpets that were left behind by previous occupants—dull, stained, and filled with pet odors that made her whole home feel heavy. And on top of that, she only had a few days to make her place livable again.

I knew this was the kind of job where speed, precision, and real results mattered most. If you’ve ever been in a situation where your home didn’t feel like yours until it was cleaned properly, you’ll connect with Alicia’s story. And if you’re in Rigby and need professional carpet cleaning, maybe her experience will show you what’s possible.

Here’s Alicia’s Story

Alicia was in a bind. She needed multiple rooms and a staircase cleaned on a tight deadline. The carpets weren’t just dirty—they carried the unmistakable odor of pet urine. No candle, spray, or store-bought cleaner could touch it. She needed a team that could not only deep-clean the carpets but also neutralize the odors for good. She told me, “I just want to walk into my home and not smell it anymore.”

That was our mission.

Check out Before, During and After Images of this Job

The Challenge We Found Before Starting

When I arrived at Alicia’s home, it was clear the situation was urgent. The living room carpets were dull, with patches that looked darker from ground-in dirt. Walking up the staircase, the fibers felt almost sticky underfoot, a sure sign of residue buildup from years of wear.

The odor was strongest in two rooms where pets had clearly had accidents. The smell lingered not just on the surface, but deep in the fibers, almost woven into the padding beneath. It wasn’t the kind of thing you could hide with air freshener.

Another challenge? Timing. Alicia needed it done right and done fast—within days, not weeks. That meant no cutting corners and no second chances.

Rigby is a close-knit community, and I take pride in being one of the Rigby carpet cleaners people can count on. As I looked around Alicia’s home, I thought about how important it was to give her that fresh start—almost like flipping the page to a new chapter.

How We Tackled Alicia’s Carpet Cleaning Needs

We started with a plan: thorough deep cleaning with hot water extraction plus targeted pet urine treatment. This isn’t your average “just vacuum and spray” service. Hot water extraction uses high-pressure heated water to flush out years of dirt, dust, and allergens. It’s like hitting reset on your carpets.

Step one was prepping the home and identifying the urine-affected areas. We applied a specialized enzymatic solution designed to break down the salts and bacteria in pet urine that cause odor. Unlike surface cleaners, this penetrates deep into the fibers and even the padding below. After letting it dwell, we used powerful extraction to pull everything out.

From there, we worked systematically room by room. Each pass of the hot water extraction lifted away more of the embedded grime. On the staircase, we slowed down, running extra passes to tackle the high-traffic buildup. By the time we finished, the water in our recovery tank told the story—dark and murky, proof of what we had pulled from those carpets.

It’s always amazing to see how much cleaner and brighter carpets can look after this process. And Alicia’s home was no exception.

The Results: Fresh, Clean, and Odor-Free Carpets

The transformation was dramatic. The once-dull carpets now looked brighter, and the staircase fibers fluffed back up, soft underfoot. The odor? Completely gone. Instead of that heavy, stale smell, the air felt lighter and fresher—as if we’d opened every window and let the Idaho breeze roll through.

I always say that clean carpets change more than just how a home looks. They change how it feels. Alicia’s living spaces suddenly felt warm and inviting again, like a home you’d want to curl up in after a long day.

One of my favorite moments was watching Alicia step onto her staircase after we were done. She bent down, touched the carpet, and said with a smile, “Wow, it smells like a completely different home.”

That’s why we do this.

And what does Alicia think?

As the owner of Elevate Flood Restoration and Carpet Cleaning, that’s the best feedback I can receive. Our mission is to help people in Rigby and surrounding Idaho areas feel comfortable and proud of their homes again. And Alicia’s story shows exactly how we do that.

If you’re struggling with carpets that won’t stay clean, or odors that just won’t go away, don’t wait. Call Elevate Flood Restoration and Carpet Cleaning today and let us show you what fresh, healthy carpets can feel like.

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Local Connection

We’re proud to serve Rigby, just minutes away from Jefferson County Lake and the heart of downtown Rigby. Whether you’re near the schools, parks, or right off Main Street, we’re here to keep your home clean and healthy.